I am honoured to have James Robertson referencing my article on applying Lean Management to digital workplace. And yes, if you are short on staff, one of your first concerns should be to improve DEX. Having a task-focused Digital Employee Experience will free resources that are otherwise engaged with support (requesting, and providing), compliance (enforcing, …
You Need to Improve Your Digital Employee Experience. Do You Have the Resources? Read More »
The focus of most IC professionals is to support top-down communication. And I can tell from my own experience as a young employee, this is something that matters. Yet, there is something that I think matters even more. For every task an employee must perform, there is an internal expert who can guide the employee …
‘The intranet supports our company values’. This is the promise of any intranet solution provider. And the dream of any intranet manager, CHRO, or CEO. And yet, while a new intranet always delivers an improvement over the previous state of affairs, it often falls short of expectations. Very few speak about how the company values …
How your company values are affected by your intranet’s information architecture Read More »
What you focus on grows! Yet, do you focus on things that really matter to your employees and your business? What if I misleaded a customer because I could not find the product information? What if I overspent in a busines trip because I was not aware that a policy just changed? What if a …
How the Digital Employee Experience Specialists see Employee Experience Read More »
Why I cannot find the info that I am looking for? What tasks do I have to do? Why I only found an outdated version of the procedure? Why so many people ask for support when it comes to simple tasks? Why every change is so difficult to propagate? Traditional design of the digital workplace …
First, I like Gerry McGovern a lot! I bought his book, and for years I religiously read his newsletter. I even paid to attend one of his conferences, yet, unfortunately, it was cancelled. I also consider that for a long time, Top Task was the best methodology around for designing good intranets. Top Tasks limitations …
With the risk of stating the obvious, both types of communication are critically important for a company to work properly. Internal Comms teams consider they act on behalf of the Top Management team, and they must broadcast their messages. Operations people think that since they create the highest added value within the company, operational communication …
Mix and Match – Internal Corporate Communication and Operational Communication Read More »
The number one reason for task execution failure is that management and proces designer do not really put themselves in the employee’s shoes. Here are 4 things that often go wrong with employee experience: Employees have to jump from task to task. Optimizing a few tasks is not enough, you need a consistent approach across all …
Digital workplaces are developing each day by getting new apps, features, or content. Yet does it really mean that they are getting substantially better at helping employees do their tasks? And more, how do you know exactly what needs to be improved to get an optimal performance? The traditional ways of testing the capabilities of …
A straight-forward way to test your digital workplace Read More »
Getting good content for your intranet was never easy. Very often, it requires countless interactions with whoever want to listen to you in order to squize from them a few ideas that can become publishable content. Yet, I would argue that there is a better way, that delivers valuable content, with strong business impact and …
Missing great content for your intranet? Then start asking for something else Read More »
