The concept of Employee Experience (EX) is well-established, with most companies implementing initiatives aimed at improving the overall experience for their employees. While these programs have led to some improvements, it’s important to acknowledge certain limitations https://www.linkedin.com/pulse/redefining-employee-experience-holistic-approach-cristian-salanti/ #employeeexperience #ex #digitalemployeeexperience #dex #digitalworkplace #intranet
In recent years, your company has invested heavily in digitalization, introducing new apps and updating existing ones. However, have you ever considered that your colleagues might be feeling lost in an increasingly complex maze? https://www.linkedin.com/pulse/why-your-employees-feel-trapped-maze-instead-seamless-salanti employeeexperience #ex #digitalemployeeexperience #dex #digitalworkplace #intranet
Digital Workplace is first and foremost about work. Yet, if you are a stakeholder in your company’s digital workplace, you still face a big challenge about how to achieve it.One approach is to focus on how tasks are performed as productively as possible. Yet, if you go down this route, sooner or later you will …
You thought digital workplace design should focus mainly on task execution? Read More »
I am honoured to have James Robertson referencing my article on applying Lean Management to digital workplace. And yes, if you are short on staff, one of your first concerns should be to improve DEX. Having a task-focused Digital Employee Experience will free resources that are otherwise engaged with support (requesting, and providing), compliance (enforcing, …
You Need to Improve Your Digital Employee Experience. Do You Have the Resources? Read More »
What you focus on grows! Yet, do you focus on things that really matter to your employees and your business? What if I misleaded a customer because I could not find the product information? What if I overspent in a busines trip because I was not aware that a policy just changed? What if a …
How the Digital Employee Experience Specialists see Employee Experience Read More »
The number one reason for task execution failure is that management and proces designer do not really put themselves in the employee’s shoes. Here are 4 things that often go wrong with employee experience: Employees have to jump from task to task. Optimizing a few tasks is not enough, you need a consistent approach across all …
Our colleague Cristian SALANTI will speak about developing a task-oriented digital workplace design on October 2022 at STEP TWO’s Digital Employee Experience conference in Sydney, Australia https://www.steptwo.com.au/conference/
Traditional intranet development has always focused on finding out what employees need via focus groups, interviews or surveys. I argue there’s a better way. Intranet development traditionally starts by finding out what employees need via focus groups, interviews and/or surveys. It sounds like a logical place to start no? The technique is also used in …
Why Asking Employees What They Want From an Intranet Might Not Be the Best Idea Read More »
If you want to improve internal communication, you need to know there are two key moments when a communication is important for an employee. Companies get nowhere without strong internal communications. When done well, communications can improve employee morale and effectively support the company’s operations. If you’re looking to improve internal communication, timing plays a …
Want to Improve Internal Communications? Pay Attention to These 2 Key Moments Read More »
Digital employee experience (DEX) has typically focused on the employee lifecycle. Yet I would argue DEX has a much more important opportunity. Digital employee experience (DEX) has typically been linked to the employee lifecycle. With this approach, companies invest in improving the experience of performing processes such as training requests, timesheets, time-off or IT service …
Is Your Digital Employee Experience Focused on the Wrong Thing? Read More »