Digital workplaces are developing each day by getting new apps, features, or content. Yet does it really mean that they are getting substantially better at helping employees do their tasks? And more, how do you know exactly what needs to be improved to get an optimal performance? The traditional ways of testing the capabilities of […]
A straight-forward way to test your digital workplace Read More »
Traditional intranet development has always focused on finding out what employees need via focus groups, interviews or surveys. I argue there’s a better way. Intranet development traditionally starts by finding out what employees need via focus groups, interviews and/or surveys. It sounds like a logical place to start no? The technique is also used in
Why Asking Employees What They Want From an Intranet Might Not Be the Best Idea Read More »
Business managers seldom put a high value on something as technical as the information architecture of the intranet. But not doing so leads to a number of issues. Here are five business situations where poor intranet information architecture has a direct business impact. 1. Customer Experience I was in a call center one day and
Poor Information Architecture Is Hurting Your Business Read More »
