Digital workplaces are developing each day by getting new apps, features, or content. Yet does it really mean that they are getting substantially better at helping employees do their tasks? And more, how do you know exactly what needs to be improved to get an optimal performance? The traditional ways of testing the capabilities of …
A straight-forward way to test your digital workplace Read More »
Getting good content for your intranet was never easy. Very often, it requires countless interactions with whoever want to listen to you in order to squize from them a few ideas that can become publishable content. Yet, I would argue that there is a better way, that delivers valuable content, with strong business impact and …
Missing great content for your intranet? Then start asking for something else Read More »
Intranets have been around for quite some time, yet I’ve found that how the intranet team and especially management perceives an intranet dictates how it is developed and the magnitude of its impact on an organization. The Intranet as a Website for the Employees Intranets are most commonly perceived in this light, as a means …
Our colleague Cristian SALANTI will be Speaker at 5th Brussels Digital Workplace Conference ( Brussels 2 June 2022) – speaking about the crazy idea that poor customer and employee experience might have to do with the information architecture of your intranet https://www.dwbrussels.com/speakers
Traditional intranet development has always focused on finding out what employees need via focus groups, interviews or surveys. I argue there’s a better way. Intranet development traditionally starts by finding out what employees need via focus groups, interviews and/or surveys. It sounds like a logical place to start no? The technique is also used in …
Why Asking Employees What They Want From an Intranet Might Not Be the Best Idea Read More »
Most cases of customer dissatisfaction can be traced back to an employee’s inability to find the required information or tool they need to resolve the issue. Delivering good services is tough. Record employee turnover rates, market dynamics, increased customer expectations and COVID-19 are constant challenges for companies wanting to deliver a top service to their …
A Well-Designed Digital Workplace Helps Employees – and Your Customers Read More »
If you want to improve internal communication, you need to know there are two key moments when a communication is important for an employee. Companies get nowhere without strong internal communications. When done well, communications can improve employee morale and effectively support the company’s operations. If you’re looking to improve internal communication, timing plays a …
Want to Improve Internal Communications? Pay Attention to These 2 Key Moments Read More »
A clear understanding of your employees’ needs is the primary ingredient for any digital workplace project. The primary ingredient for any digital workplace project is a clear understanding of employee needs. More than that, such an understanding is a key ingredient for any successful business. In my work I often come across false or limiting …
Are These Misconceptions Dragging Down Your Digital Workplace Strategy? Read More »
By asking yourself a few key questions, you’ll quickly see if your digital workplace is helping or hurting the chances of people accomplishing their work. Doing a job well, especially a routine job, matters. Devoting just a little bit more preparation and focus not only will prevent a lot of complaints from external or internal …
Does Your Digital Workplace Design Help Employees Get Work Done? Read More »
When it comes to keeping intranet content up to date, some people view the task as a chore, while others welcome the work. Updating intranet content traditionally works like this: each department assigns a person (or several people) the task of maintaining the department’s intranet section. For some, it’s a welcome task. For others, it’s …
