Digital Workplace

Digital Workplace

A Well-Designed Digital Workplace Helps Employees – and Your Customers

Digital Workplace

Most cases of customer dissatisfaction can be traced back to an employee’s inability to find the required information or tool they need to resolve the issue. Delivering good services is tough. Record employee turnover rates, market dynamics, increased customer expectations and COVID-19 are constant challenges for companies wanting to deliver a top service to their […]

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Digital Workplace Strategy

Are These Misconceptions Dragging Down Your Digital Workplace Strategy?

Digital Workplace

A clear understanding of your employees’ needs is the primary ingredient for any digital workplace project. The primary ingredient for any digital workplace project is a clear understanding of employee needs. More than that, such an understanding is a key ingredient for any successful business. In my work I often come across false or limiting

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Digital Workplace

Eliminate These 8 Types of Waste From Your Digital Workplace With Lean Management

Digital Workplace

While the digital workplace has existed for just a few decades, the physical workspace has been in place for thousands of years. For centuries, people have created methods to optimize the physical workspace. I always thought that anyone designing a digital workplace would benefit by translating these successful methods from the traditional workplace to the

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The Most Critical Areas to Fix in Digital Employee Experience

Digital Employee Experience, Digital Workplace

Digital workplace managers take a variety of approaches to improving the digital employee experience. Focusing on this one area can deliver outsized results. By now, it’s accepted that intranet and digital workplace (DW) designers need to focus on improving the digital experience of employees. Yet it’s impossible to deal with all use cases at once,

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Digital Workplace Complexity Is Slowing Down Your Workforce

Digital Workplace

Work is becoming increasingly more complex for knowledge workers. To help employees handle these challenges, companies have been providing them with an increasing array of digital tools which further complicate the digital environment. After a while, this complexity starts to have a negative effect not only on employee productivity, but on customer interactions. How Companies

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