If your intranet were a coffee shop, you’d quickly go out of business. Here’s what intranet managers can learn from their barista counterparts. Writing, soliciting and maintaining good content is a big challenge for intranet managers — and it’s one they very often get wrong. Intranet managers can take one important lesson from one of the simplest businesses […]
What Intranet Managers Can Learn From a Coffee Shop Read More »
What can digital workplace and employee experience designers learn from shopping malls? A surprising amount. Commerce has been around for centuries, and over that time, merchants have refined the shopping experience into the mature practice we know today. Employee experience and digital workplaces, by contrast, are much newer practices that could learn from retail experience
Want to Design a Better Digital Workplace? Go to the Mall Read More »
A common approach to employee experience tells you to improve the “moments that matter.” I suggest you should pay attention to the other 90% of employees’ time.Employee experience (EX) has been around for a while now. People agree it’s important, managers have spent time and money on it. And yet things haven’t really improved. Employee
A Comprehensive, Actionable Model for Employee Experience Read More »
Employee experience leaders may hesitate to address day to day work issues, but should know that solving them provides clear business benefits and improves EX.“Operational journeys” or “experience of work” don’t exactly excite employee experience specialists (and for good reason). Why EX Leaders Should Focus on the Experience of Work #employeeexperience #ex #digitalemployeeexperience #dex #digitalworkplace
3 Barriers to Overcome When Addressing the Experience of Work Read More »
The 8th Future Workplaces Summit is an international event that brings together leaders from the world of work to discuss the latest trends and challenges facing organizations today. The summit focuses on the key themes of the future of work, the rise of the digital workplace, the role of technology in the workplace, leadership in
The 8th Future Workplaces Summit Read More »
The intranet is often overlooked and underfunded within the corporate environment, despite its significant untapped potential. To engage all stakeholders involved in the intranet, it is crucial to highlight the direct and strong link between customer experience and the intranet. By demonstrating this relationship, your intranet project will receive more attention and a lot more
The not so obvious link between intranet and customer experience Read More »
By applying underlying principles of aikido, interactions between employees and the digital workplace can be optimized. Each interaction essentially involves the employee and the owner of the specific topic. Aikidō, known as “the way of harmony with universal energy,” teaches how to harness this energy in relationships with internal partners, ultimately reducing headaches. https://www.linkedin.com/pulse/harmony-bytes-integrating-aikido-philosophy-digital-design-salanti #HarmonyBytes
Harmony Bytes: Integrating Aikido Philosophy in Digital Workplace Design Read More »
Digital Workplace is first and foremost about work. Yet, if you are a stakeholder in your company’s digital workplace, you still face a big challenge about how to achieve it.One approach is to focus on how tasks are performed as productively as possible. Yet, if you go down this route, sooner or later you will
You thought digital workplace design should focus mainly on task execution? Read More »
Why I cannot find the info that I am looking for? What tasks do I have to do? Why I only found an outdated version of the procedure? Why so many people ask for support when it comes to simple tasks? Why every change is so difficult to propagate? Traditional design of the digital workplace
Task oriented Digital Workplace Design Read More »
First, I like Gerry McGovern a lot! I bought his book, and for years I religiously read his newsletter. I even paid to attend one of his conferences, yet, unfortunately, it was cancelled. I also consider that for a long time, Top Task was the best methodology around for designing good intranets. Top Tasks limitations
Using Top Tasks for your intranet? Think again! Read More »
