The intranet is often overlooked and underfunded within the corporate environment, despite its significant untapped potential. To engage all stakeholders involved in the intranet, it is crucial to highlight the direct and strong link between customer experience and the intranet. By demonstrating this relationship, your intranet project will receive more attention and a lot more …
The not so obvious link between intranet and customer experience Read More »
By applying underlying principles of aikido, interactions between employees and the digital workplace can be optimized. Each interaction essentially involves the employee and the owner of the specific topic. Aikidō, known as “the way of harmony with universal energy,” teaches how to harness this energy in relationships with internal partners, ultimately reducing headaches. https://www.linkedin.com/pulse/harmony-bytes-integrating-aikido-philosophy-digital-design-salanti #HarmonyBytes …
Harmony Bytes: Integrating Aikido Philosophy in Digital Workplace Design Read More »
Digital Workplace is first and foremost about work. Yet, if you are a stakeholder in your company’s digital workplace, you still face a big challenge about how to achieve it.One approach is to focus on how tasks are performed as productively as possible. Yet, if you go down this route, sooner or later you will …
You thought digital workplace design should focus mainly on task execution? Read More »
Why I cannot find the info that I am looking for? What tasks do I have to do? Why I only found an outdated version of the procedure? Why so many people ask for support when it comes to simple tasks? Why every change is so difficult to propagate? Traditional design of the digital workplace …
First, I like Gerry McGovern a lot! I bought his book, and for years I religiously read his newsletter. I even paid to attend one of his conferences, yet, unfortunately, it was cancelled. I also consider that for a long time, Top Task was the best methodology around for designing good intranets. Top Tasks limitations …
Our colleague Cristian SALANTI will be Speaker at 5th Brussels Digital Workplace Conference ( Brussels 2 June 2022) – speaking about the crazy idea that poor customer and employee experience might have to do with the information architecture of your intranet https://www.dwbrussels.com/speakers
Most cases of customer dissatisfaction can be traced back to an employee’s inability to find the required information or tool they need to resolve the issue. Delivering good services is tough. Record employee turnover rates, market dynamics, increased customer expectations and COVID-19 are constant challenges for companies wanting to deliver a top service to their …
A Well-Designed Digital Workplace Helps Employees – and Your Customers Read More »
A clear understanding of your employees’ needs is the primary ingredient for any digital workplace project. The primary ingredient for any digital workplace project is a clear understanding of employee needs. More than that, such an understanding is a key ingredient for any successful business. In my work I often come across false or limiting …
Are These Misconceptions Dragging Down Your Digital Workplace Strategy? Read More »
By asking yourself a few key questions, you’ll quickly see if your digital workplace is helping or hurting the chances of people accomplishing their work. Doing a job well, especially a routine job, matters. Devoting just a little bit more preparation and focus not only will prevent a lot of complaints from external or internal …
Does Your Digital Workplace Design Help Employees Get Work Done? Read More »
Our colleague Cristian SALANTI will be keynote Speaker at Intranet Italia Day (Milano, 19 mai) – Modelling an Information Architecture for Improved Tasks Execution https://www.intranetitaliaday.it/2022/cristian-salanti/