If your intranet were a coffee shop, you’d quickly go out of business. Here’s what intranet managers can learn from their barista counterparts. Writing, soliciting and maintaining good content is a big challenge for intranet managers — and it’s one they very often get wrong. Intranet managers can take one important lesson from one of the simplest businesses […]
What Intranet Managers Can Learn From a Coffee Shop Read More »
The concept of Employee Experience (EX) is well-established, with most companies implementing initiatives aimed at improving the overall experience for their employees. While these programs have led to some improvements, it’s important to acknowledge certain limitations https://www.linkedin.com/pulse/redefining-employee-experience-holistic-approach-cristian-salanti/ #employeeexperience #ex #digitalemployeeexperience #dex #digitalworkplace #intranet
Redefining Employee Experience: A Holistic Approach Read More »
The intranet is often overlooked and underfunded within the corporate environment, despite its significant untapped potential. To engage all stakeholders involved in the intranet, it is crucial to highlight the direct and strong link between customer experience and the intranet. By demonstrating this relationship, your intranet project will receive more attention and a lot more
The not so obvious link between intranet and customer experience Read More »
What you focus on grows! Yet, do you focus on things that really matter to your employees and your business? What if I misleaded a customer because I could not find the product information? What if I overspent in a busines trip because I was not aware that a policy just changed? What if a
How the Digital Employee Experience Specialists see Employee Experience Read More »
Why I cannot find the info that I am looking for? What tasks do I have to do? Why I only found an outdated version of the procedure? Why so many people ask for support when it comes to simple tasks? Why every change is so difficult to propagate? Traditional design of the digital workplace
Task oriented Digital Workplace Design Read More »
Traditional intranet development has always focused on finding out what employees need via focus groups, interviews or surveys. I argue there’s a better way. Intranet development traditionally starts by finding out what employees need via focus groups, interviews and/or surveys. It sounds like a logical place to start no? The technique is also used in
Why Asking Employees What They Want From an Intranet Might Not Be the Best Idea Read More »
When it comes to keeping intranet content up to date, some people view the task as a chore, while others welcome the work. Updating intranet content traditionally works like this: each department assigns a person (or several people) the task of maintaining the department’s intranet section. For some, it’s a welcome task. For others, it’s
Who Should Contribute to Your Intranet? Read More »
Intranet managers need a simple, actionable model to design a better load-bearing structure for their digital workplace. People like to build things. Cars, washing machines, tables, computers, ERPs and, of course, intranets. Cars and other mass-produced products are all at least of decent quality. Transactional software such as ERPs, because of their function supporting certain
The Biggest Problem With Intranet Design Read More »
Our colleague Cristian SALANTI will be keynote Speaker at Intranet Italia Day (Milano, 19 mai) – Modelling an Information Architecture for Improved Tasks Execution https://www.intranetitaliaday.it/2022/cristian-salanti/
Cristian SALANTI Keynote Speaker at Intranet Italia Day (Milano, 19 mai) Read More »
Simon Sinek’s Golden Circle is a generous framework. In this article, we look at three ways to apply it to intranet projects. Simon Sinek introduced the Why, How and What model — otherwise known as the Golden Circle model — in a 2009 TEDx talk. The talk, which has been viewed over 55 million times,
Applying the Why, How and What Model to Your Intranet Read More »
