Information Architecture

How your company values are affected by your intranet’s information architecture

‘The intranet supports our company values’. This is the promise of any intranet solution provider. And the dream of any intranet manager, CHRO, or CEO. And yet, while a new intranet always delivers an improvement over the previous state of affairs, it often falls short of expectations. Very few speak about how the company values […]

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A straight-forward way to test your digital workplace

Information Architecture

Digital workplaces are developing each day by getting new apps, features, or content. Yet does it really mean that they are getting substantially better at helping employees do their tasks? And more, how do you know exactly what needs to be improved to get an optimal performance? The traditional ways of testing the capabilities of

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Missing great content for your intranet? Then start asking for something else

Content Management, Information Architecture

Getting good content for your intranet was never easy. Very often, it requires countless interactions with whoever want to listen to you in order to squize from them a few ideas that can become publishable content. Yet, I would argue that there is a better way, that delivers valuable content, with strong business impact and

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The Biggest Problem With Intranet Design

Information Architecture, Intranet

Intranet managers need a simple, actionable model to design a better load-bearing structure for their digital workplace. People like to build things. Cars, washing machines, tables, computers, ERPs and, of course, intranets. Cars and other mass-produced products are all at least of decent quality. Transactional software such as ERPs, because of their function supporting certain

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5 Major Mistakes of Intranet Managers

Information Architecture, Methodology

I build intranets for more than 20 years. Here are the top 5 biggest mistakes intranet people do when they (re)design an intranet.

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Poor Information Architecture Is Hurting Your Business

Information Architecture

Business managers seldom put a high value on something as technical as the information architecture of the intranet. But not doing so leads to a number of issues. Here are five business situations where poor intranet information architecture has a direct business impact. 1. Customer Experience I was in a call center one day and

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Operational vs. Support information

Information Architecture, Operational Information, Support Information

Each and every year the organizations spend large amounts of money for systems such as ERP, CRM or HRIS and do considerable efforts to manage in a reasonable way information like stocks, invoices, account balances, clients’ databases and others. These are operational information and the employees act on them mechanically. There is another type of information

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