5 Major Mistakes of Intranet Managers
I build intranets for more than 20 years. Here are the top 5 greatest mistakes intranet people do when they (re)design an intranet.
Information Architecture
Poor Information Architecture Is Hurting Your Business
Business managers seldom put a high value on something as technical as the information architecture of the intranet. But not doing so leads to a number of issues. Here are five business situations where poor intranet information architecture has a direct business impact. 1. Customer Experience I was in a call center one day and …
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Operational vs. Support information
Each and every year the organizations spend large amounts of money for systems such as ERP, CRM or HRIS and do considerable efforts to manage in a reasonable way information like stocks, invoices, account balances, clients’ databases and others. These are operational information and the employees act on them mechanically. There is another type of information …