employeeneeds

Asking Employees

Why Asking Employees What They Want From an Intranet Might Not Be the Best Idea

Digital Employee Experience, Intranet

Traditional intranet development has always focused on finding out what employees need via focus groups, interviews or surveys. I argue there’s a better way. Intranet development traditionally starts by finding out what employees need via focus groups, interviews and/or surveys. It sounds like a logical place to start no? The technique is also used in […]

Why Asking Employees What They Want From an Intranet Might Not Be the Best Idea Read More »

Digital Workplace

A Well-Designed Digital Workplace Helps Employees – and Your Customers

Digital Workplace

Most cases of customer dissatisfaction can be traced back to an employee’s inability to find the required information or tool they need to resolve the issue. Delivering good services is tough. Record employee turnover rates, market dynamics, increased customer expectations and COVID-19 are constant challenges for companies wanting to deliver a top service to their

A Well-Designed Digital Workplace Helps Employees – and Your Customers Read More »

Internal Communications

Want to Improve Internal Communications? Pay Attention to These 2 Key Moments

Digital Employee Experience, Support Information

If you want to improve internal communication, you need to know there are two key moments when a communication is important for an employee. Companies get nowhere without strong internal communications. When done well, communications can improve employee morale and effectively support the company’s operations. If you’re looking to improve internal communication, timing plays a

Want to Improve Internal Communications? Pay Attention to These 2 Key Moments Read More »

Digital Workplace Strategy

Are These Misconceptions Dragging Down Your Digital Workplace Strategy?

Digital Workplace

A clear understanding of your employees’ needs is the primary ingredient for any digital workplace project. The primary ingredient for any digital workplace project is a clear understanding of employee needs. More than that, such an understanding is a key ingredient for any successful business. In my work I often come across false or limiting

Are These Misconceptions Dragging Down Your Digital Workplace Strategy? Read More »