Looking at the way physical workplaces are organized can provide some useful insights when it comes to digital workplace governance, although it might raise some eyebrows… The department that “owns” the intranet and digital workplace will inevitably have the biggest impact on how the technology serves employees. These tools often end up reflecting the specific […]
Who Should Own the Digital Workplace? Read More »
Simon Sinek’s Golden Circle is a generous framework. In this article, we look at three ways to apply it to intranet projects. Simon Sinek introduced the Why, How and What model — otherwise known as the Golden Circle model — in a 2009 TEDx talk. The talk, which has been viewed over 55 million times,
Applying the Why, How and What Model to Your Intranet Read More »
I build intranets for more than 20 years. Here are the top 5 biggest mistakes intranet people do when they (re)design an intranet.
5 Major Mistakes of Intranet Managers Read More »
While the digital workplace has existed for just a few decades, the physical workspace has been in place for thousands of years. For centuries, people have created methods to optimize the physical workspace. I always thought that anyone designing a digital workplace would benefit by translating these successful methods from the traditional workplace to the
Eliminate These 8 Types of Waste From Your Digital Workplace With Lean Management Read More »
Digital workplace managers take a variety of approaches to improving the digital employee experience. Focusing on this one area can deliver outsized results. By now, it’s accepted that intranet and digital workplace (DW) designers need to focus on improving the digital experience of employees. Yet it’s impossible to deal with all use cases at once,
The Most Critical Areas to Fix in Digital Employee Experience Read More »
Work is becoming increasingly more complex for knowledge workers. To help employees handle these challenges, companies have been providing them with an increasing array of digital tools which further complicate the digital environment. After a while, this complexity starts to have a negative effect not only on employee productivity, but on customer interactions. How Companies
Digital Workplace Complexity Is Slowing Down Your Workforce Read More »
Mass production allows us to enjoy a vast array of relatively inexpensive, reliable products and services. While the economy still needs custom products and solutions, the trend is clearly towards mass production. Yet building and maintaining intranets remains as time-consuming as ever. We’ve seen a steep increase in the number of out-of-the-box products in recent
Can you mass produce a great intranet? Read More »
Over the years I had to work with thousands of distributed employees when implementing new projects or operational changes. My objectives were related with their timely and accurate execution of specific tasks. So, I had to deeply understand their needs in order to make sure that the tasks that were assigned to them were as
The 6 Basic Needs of the Remote Worker When Doing a Task Read More »
Business managers seldom put a high value on something as technical as the information architecture of the intranet. But not doing so leads to a number of issues. Here are five business situations where poor intranet information architecture has a direct business impact. 1. Customer Experience I was in a call center one day and
Poor Information Architecture Is Hurting Your Business Read More »
The development of physical workplace optimization started shortly after the launch of the first industrial revolution more than 250 years ago. When production moved from small workshops to factories, it became apparent that the workplace needed to be organized beyond what employees were doing naturally. Managers looked for ways to improve the way work was
Using 5S Methodology to Improve Your Digital Workplace Read More »
