Our colleague Cristian SALANTI will be Speaker at 5th Brussels Digital Workplace Conference ( Brussels 2 June 2022) – speaking about the crazy idea that poor customer and employee experience might have to do with the information architecture of your intranet https://www.dwbrussels.com/speakers
Traditional intranet development has always focused on finding out what employees need via focus groups, interviews or surveys. I argue there’s a better way. Intranet development traditionally starts by finding out what employees need via focus groups, interviews and/or surveys. It sounds like a logical place to start no? The technique is also used in
Why Asking Employees What They Want From an Intranet Might Not Be the Best Idea Read More »
Most cases of customer dissatisfaction can be traced back to an employee’s inability to find the required information or tool they need to resolve the issue. Delivering good services is tough. Record employee turnover rates, market dynamics, increased customer expectations and COVID-19 are constant challenges for companies wanting to deliver a top service to their
A Well-Designed Digital Workplace Helps Employees – and Your Customers Read More »
If you want to improve internal communication, you need to know there are two key moments when a communication is important for an employee. Companies get nowhere without strong internal communications. When done well, communications can improve employee morale and effectively support the company’s operations. If you’re looking to improve internal communication, timing plays a
Want to Improve Internal Communications? Pay Attention to These 2 Key Moments Read More »
A clear understanding of your employees’ needs is the primary ingredient for any digital workplace project. The primary ingredient for any digital workplace project is a clear understanding of employee needs. More than that, such an understanding is a key ingredient for any successful business. In my work I often come across false or limiting
Are These Misconceptions Dragging Down Your Digital Workplace Strategy? Read More »
By asking yourself a few key questions, you’ll quickly see if your digital workplace is helping or hurting the chances of people accomplishing their work. Doing a job well, especially a routine job, matters. Devoting just a little bit more preparation and focus not only will prevent a lot of complaints from external or internal
Does Your Digital Workplace Design Help Employees Get Work Done? Read More »
When it comes to keeping intranet content up to date, some people view the task as a chore, while others welcome the work. Updating intranet content traditionally works like this: each department assigns a person (or several people) the task of maintaining the department’s intranet section. For some, it’s a welcome task. For others, it’s
Who Should Contribute to Your Intranet? Read More »
Intranet managers need a simple, actionable model to design a better load-bearing structure for their digital workplace. People like to build things. Cars, washing machines, tables, computers, ERPs and, of course, intranets. Cars and other mass-produced products are all at least of decent quality. Transactional software such as ERPs, because of their function supporting certain
The Biggest Problem With Intranet Design Read More »
Digital employee experience (DEX) has typically focused on the employee lifecycle. Yet I would argue DEX has a much more important opportunity. Digital employee experience (DEX) has typically been linked to the employee lifecycle. With this approach, companies invest in improving the experience of performing processes such as training requests, timesheets, time-off or IT service
Is Your Digital Employee Experience Focused on the Wrong Thing? Read More »
Our colleague Cristian SALANTI will be keynote Speaker at Intranet Italia Day (Milano, 19 mai) – Modelling an Information Architecture for Improved Tasks Execution https://www.intranetitaliaday.it/2022/cristian-salanti/
Cristian SALANTI Keynote Speaker at Intranet Italia Day (Milano, 19 mai) Read More »
