What can digital workplace and employee experience designers learn from shopping malls? A surprising amount.
Commerce has been around for centuries, and over that time, merchants have refined the shopping experience into the mature practice we know today. Employee experience and digital workplaces, by contrast, are much newer practices that could learn from retail experience design.
#design thinking #employee experience #digital workplace design #digital employee experience #employee experience design #internal service providers
How the Retail Experience Can Improve Your Employee Experience Design