Why do change initiatives fail despite massive effort? Because employees drown in noise. Here’s how to build change systems that actually stick. When lookouts on the Titanic spotted the iceberg, everyone jumped into action to turn the ship away. Yet their efforts weren’t enough. Read the full article of our colleague Cristian SALANTI published on […]
The 5 Elephants in the Change Management Room Read More »
Top tasks is a popular approach to prioritizing and organizing intranets. I argue for an alternate approach. Here’s why. I once considered Top Tasks the best methodology for designing good intranets. Read the full article of our colleague Cristian SALANTI published on reworked : Using Top Tasks? An Alternate Approach to Intranet Design
Using Top Tasks for Your Intranet? Think Again Read More »
Many EX initiatives fail because of flawed assumptions, not a lack of effort. Here are seven that hold organizations back. Employee experience (EX) is an emerging discipline, with countless ideas circulating around how to get it right. Some of them bring real value and will stand the test of time. Others will hold your organization
The 7 Elephants in the Employee Experience Room Read More »
HQ managers and frontline employees operate in different worlds. Here’s why enterprise tools fail and how to bridge the gap by designing for real users. An acquaintance runs a car dealer network for a premium brand. He once asked a long-time engineer of the manufacturing company why their cars fail so often. The answer? “Because
Your Digital Workplace Isn’t Broken. It’s Designed for the Wrong People Read More »
Silos don’t disappear with culture shifts or new tools. See how service thinking and project frameworks create sustainable, company-wide collaboration. Departmental silos are one of the most common — and oldest — problems organizations face. Read the full article of Cristian SALANTI, 2025 Reworked Contributor of the Year Transform Departmental Silos Into Seamless Service Flows
Breaking Down Departmental Silos for Good Read More »
If your intranet were a coffee shop, you’d quickly go out of business. Here’s what intranet managers can learn from their barista counterparts. Writing, soliciting and maintaining good content is a big challenge for intranet managers — and it’s one they very often get wrong. Intranet managers can take one important lesson from one of the simplest businesses
What Intranet Managers Can Learn From a Coffee Shop Read More »
What can a viral social experiment involving one of the world’s greatest violinists teach us about attention and digital noise in the corporate world? In 2007, Joshua Bell, one of the finest violin players of our times, played his $3.5 million Stradivarius outside a major subway station in Washington D.C. during rush hour for 43
What Internal Comms Can Learn From Joshua Bell’s Subway Experiment Read More »
What can digital workplace and employee experience designers learn from shopping malls? A surprising amount. Commerce has been around for centuries, and over that time, merchants have refined the shopping experience into the mature practice we know today. Employee experience and digital workplaces, by contrast, are much newer practices that could learn from retail experience
Want to Design a Better Digital Workplace? Go to the Mall Read More »
A common approach to employee experience tells you to improve the “moments that matter.” I suggest you should pay attention to the other 90% of employees’ time.Employee experience (EX) has been around for a while now. People agree it’s important, managers have spent time and money on it. And yet things haven’t really improved. Employee
A Comprehensive, Actionable Model for Employee Experience Read More »
Employee experience leaders may hesitate to address day to day work issues, but should know that solving them provides clear business benefits and improves EX.“Operational journeys” or “experience of work” don’t exactly excite employee experience specialists (and for good reason). Why EX Leaders Should Focus on the Experience of Work #employeeexperience #ex #digitalemployeeexperience #dex #digitalworkplace
3 Barriers to Overcome When Addressing the Experience of Work Read More »
