Digital Employee Experience

Want to Design a Better Digital Workplace? Go to the Mall

What can digital workplace and employee experience designers learn from shopping malls? A surprising amount. Commerce has been around for centuries, and over that time, merchants have refined the shopping experience into the mature practice we know today. Employee experience and digital workplaces, by contrast, are much newer practices that could learn from retail experience […]

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A Comprehensive, Actionable Model for Employee Experience

Digital Employee Experience, Digital Workplace, Employee Experience

A common approach to employee experience tells you to improve the “moments that matter.” I suggest you should pay attention to the other 90% of employees’ time.Employee experience (EX) has been around for a while now. People agree it’s important, managers have spent time and money on it. And yet things haven’t really improved. Employee

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Redefining Employee Experience: A Holistic Approach

Digital Employee Experience, Intranet

The concept of Employee Experience (EX) is well-established, with most companies implementing initiatives aimed at improving the overall experience for their employees. While these programs have led to some improvements, it’s important to acknowledge certain limitations https://www.linkedin.com/pulse/redefining-employee-experience-holistic-approach-cristian-salanti/ #employeeexperience #ex #digitalemployeeexperience #dex #digitalworkplace #intranet

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Why Your Employees Feel Trapped in a Maze Instead of Navigating a Seamless Shopping Mall

Digital Employee Experience

In recent years, your company has invested heavily in digitalization, introducing new apps and updating existing ones. However, have you ever considered that your colleagues might be feeling lost in an increasingly complex maze? https://www.linkedin.com/pulse/why-your-employees-feel-trapped-maze-instead-seamless-salanti employeeexperience #ex #digitalemployeeexperience #dex #digitalworkplace #intranet

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You thought digital workplace design should focus mainly on task execution?

Digital Employee Experience, Digital Workplace

Digital Workplace is first and foremost about work. Yet, if you are a stakeholder in your company’s digital workplace, you still face a big challenge about how to achieve it.One approach is to focus on how tasks are performed as productively as possible. Yet, if you go down this route, sooner or later you will

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You Need to Improve Your Digital Employee Experience. Do You Have the Resources?

Digital Employee Experience

I am honoured to have James Robertson referencing my article on applying Lean Management to digital workplace. And yes, if you are short on staff, one of your first concerns should be to improve DEX. Having a task-focused Digital Employee Experience will free resources that are otherwise engaged with support (requesting, and providing), compliance (enforcing,

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How the Digital Employee Experience Specialists see Employee Experience

Digital Employee Experience, Intranet

What you focus on grows! Yet, do you focus on things that really matter to your employees and your business? What if I misleaded a customer because I could not find the product information? What if I overspent in a busines trip because I was not aware that a policy just changed? What if a

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Number one reason for task execution failure

Content Management, Digital Employee Experience, Employee Experience

The number one reason for task execution failure is that management and proces designer do not really put themselves in the employee’s shoes. Here are 4 things that often go wrong with employee experience: Employees have to jump from task to task. Optimizing a few tasks is not enough, you need a consistent approach across all

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Cristian SALANTI will speak on October 2022 at STEP TWO’s Digital Employee Experience conference in Sydney, Australia

Digital Employee Experience

Our colleague Cristian SALANTI will speak about developing a task-oriented digital workplace design on October 2022 at STEP TWO’s Digital Employee Experience conference in Sydney, Australia https://www.steptwo.com.au/conference/

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Why Asking Employees What They Want From an Intranet Might Not Be the Best Idea

Digital Employee Experience, Intranet

Traditional intranet development has always focused on finding out what employees need via focus groups, interviews or surveys. I argue there’s a better way. Intranet development traditionally starts by finding out what employees need via focus groups, interviews and/or surveys. It sounds like a logical place to start no? The technique is also used in

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